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Ain Alalam – Rashad Iskandrni<\/p>\n

\n

September 1, 2026: ServiceNow (NYSE: NOW), the AI control tower for business reinvention, and Aramco Digital, the technology subsidiary of Aramco, today announced the signing of a Collaboration Agreement to enable AI-powered workflows and accelerate enterprise transformation across the Aramco ecosystem.<\/p>\n

Through this Collaboration Agreement, Aramco Digital will leverage ServiceNow as a foundational platform to standardize and govern digital workflows across a highly distributed network of affiliates, subsidiaries, and joint ventures operating in more than 50 countries. The initiative supports a more unified approach to reducing fragmentation, modernizing enterprise processes, and establishing a consistent AI-enabled foundation that can scale across the ecosystem.<\/p>\n

ServiceNow runs more than 100 billion workflows annually across some of the world’s largest enterprises \u2014 supporting Aramco Digital\u2019s vision to drive efficiency, strengthen governance, and enhance consistency across the ecosystem.<\/p>\n

Four domains, one platform<\/p>\n

The Agreement focuses on addressing key operational challenges associated with managing a large, geographically dispersed enterprise group across four interconnected domains:<\/p>\n

\u2022 AI-powered workflows: Enabling intelligent automation across enterprise systems to improve operational efficiency, reduce manual processes, and accelerate execution.<\/p>\n

\u2022 Customer experience: Enhancing service management and customer engagement through unified, CRM-driven solutions that establish consistent service standards across entities.<\/p>\n

\u2022 Group shared services: Standardizing core business functions to enable a unified service model, reduce duplication, and improve operational consistency across the group.<\/p>\n

\u2022 Enterprise resource planning (ERP) modernization: Modernizing and optimizing legacy ERP environments to reduce technical debt, improve cost efficiency, and support scalable digital growth.<\/p>\n[\/mhc_text][\/mhc_column][\/mhc_row][\/mhc_section]\n","protected":false},"excerpt":{"rendered":"

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